Lean thinking is a process focused on increasing the value added to products and services and the reduction of waste. The term “lean,” coined by Womack during one of his visits to the Japanese carmaker Toyota in the early 1980s (Womack and Jones 2003), has become the universally accepted term for increasing value and reducing waste.

Creating value requires managers to master quantitative and qualitative techniques to document and analyze information used in the decision making process. Statistical Process Control (SPC) is a tool that allows administrators both in service and manufacturing industries to monitor process capability to ensure customer requirements are met efficiently and effectively.